Terms and Conditions
The following terms and conditions apply to all
transactions carried out through the Discount Fabrics website - using our
services confirms your acceptance of these terms.
Purchasing
We advise customers to obtain a sample of their chosen
fabric, wallpaper or trimming to ensure that you are happy with this item
before ordering. Shades can sometimes vary slightly between samples and
batches, so if the colour match is critical, please ask us to order you a
'stock cutting' of the current batch when placing your order.
It is important that, prior to ordering, you ensure the
suitability of the product for your chosen purpose or use. We are unable to
accept any liability arising in respect of any loss, damage or deterioration
in condition of any goods sold caused by usage, shrinkage, cleaning
processes, atmospheric conditions or assembly, make-up, installation or
general application.
All goods are subject to availability, and full refunds
will be given immediately if for any reason your order cannot be fulfilled
by the Fabric Company within the required time scales. We cannot be
responsible for delays beyond our control, and will not be responsible for
compensating you for any consequential loss, which you may suffer if we do
not supply goods in the originally anticipated time-scales.
The minimum order is usually one metre of fabric or one
roll of wallpaper, unless the fabric / wallpaper company impose different
quantities. Thereafter, you can order fabric in 10 cm increments.
Fabrics to be used for Upholstery need to comply with the
Furniture and Furnishing Fire Safety regulations which came into effect in
1988. If they do not meet regulations, your Upholsterer may be able to use
an Interliner or Barrier cloth - please check with your Upholsterer before
ordering.
No goods can be released to clients until payment has
been received in full.
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Delivery
A £10 delivery charge is applied to all orders. If you
require delivery to an address outside the UK mainland, please
contact us before placing your order.
Please note:
orders can only be sent to one address. If you require that part of your
order be sent to a different address, please order those items separately.
Please allow 7 - 10 working days for receipt of your
order. Please advise us when placing your order if you are working to a
deadline. Express delivery can usually be arranged at an additional charge
if required.
All goods are subject to availability. Should a fabric or
wallpaper be out of stock, we will contact you as soon as we are advised by
the fabric / wallpaper company, so that you may decide whether you wish to
wait for this item, or to cancel your order. A full refund will be given if
for any reason your order cannot be fulfilled by the Fabric Company within
the required time-scale.
All delivery times are approximate, and we will not be
held liable for any compensation as a result of any unexpected delays.
Products dispatched from Discount Fabrics or directly
from the suppliers are typically sent by courier. In both cases, a signature
will be required to take delivery of your goods.
Please check your order carefully upon receipt. In the
event that there has been any damage to the order in transit to you, the
damaged goods must be signed for as damaged and we must be advised by 12
noon the day after delivery, so that we can instigate a claim with the
courier.
If you require delivery to an address outside the UK
mainland this may be possible although some fabric companies impose
restrictions on overseas deliveries. Please contact us before placing your
order so we can confirm whether we can deliver to you and also confirm to
you any additional shipping charge. It is the customer's responsibility to
find out if they are required to pay any import duties or taxes on any goods
purchased, and they will be responsible for paying these duties/taxes
themselves when the order arrives in their country.
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Returns policy
Where you have ordered a specific length of fabric, you
are unable to cancel the order for any reason once the Fabric Supplier has
cut the fabric to dispatch to us, in accordance with the provisions of the
Consumer Protection (Distance Selling ) regulations 2000. We can, however,
in some circumstance ask the fabric companies to accept your order back into
stock and negotiate a refund, however, this is subject to the fabric
companies handling charges, as detailed below.
Where we are making bespoke items for you such as
curtains or blinds, you are unable to cancel or return the order for any
reason once we have received your fabrics from the Supplier and the making
up process has begun, in accordance with the provisions of the Consumer
Protection (Distance Selling ) regulations 2000.Please contact us within 7
days of receipt of your order should you have any queries about the
product(s) you have received.
While every effort is made to ensure that you receive the
required goods in the best possible condition, please inspect all items
carefully upon receipt. In the unlikely event that you receive faulty goods,
please contact us immediately and we will replace these free of charge.
Please note: no refunds can be given once the goods have
been cut, treated or altered in any way.
Should you realise that you have ordered the wrong
product and wish to return it then please contact us. Goods can only be
returned to us after agreement has been confirmed in writing.
Any goods must be returned in a saleable condition and in
the original packing.
Returns are not usually possible if the fabric length is
less than 5 metres, or wallpaper is less than 5 rolls.
Fabric Companies do impose a restocking/handling fee,
which is typically 25% of the order value, and this would be deducted from
the refund given to you. This handling charge covers the fact that your
length of fabric has been cut specifically for you, and another future
customer is unlikely to require the same length and so the Fabric Company
will make a partial loss on the returned goods.
All costs relating to postage for
returns are the buyer's responsibility.
Refunds
Any refund will be made by the same method by which we
received payment.
This does not affect your statutory rights.
Data protection
and privacy policy
We are committed to protecting your privacy. We will only
use the information that we collect about you lawfully (in accordance with
the Data Protection Act 1998).
All personal information that you provide, including
email and postal addresses, will be held securely and in the strictest
confidence. It will be used to fulfil your order with us and to provide you
with the best possible service.
We use cookies on our website to store the details you
have entered, which will enable our systems to remember the items you add to
your mood-board, samples basket or shopping basket.
In 2011 we began a newsletter to customers, and new
customers registering have the option to receive this or not. If you do not
wish to receive newsletters, and updates with news, special offers etc.,
then please let us know.
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Customer
registration
When registering on our website, customers agree to
provide true and accurate information, and must not impersonate another or
use a false or unauthorised name. Please notify us of any changes in
personal information.
Customers must be 18 years of age to have the capacity to
enter a contract to order goods through Discount Fabrics.
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Pricing
Prices are subject to change.
All prices include UK VAT for all customers within the UK
and EU VAT territories.
The price you are quoted by email will be valid for 7
days, so we recommend that you always save quotes to your account. If you
order the quote after this period has elapsed, the most recent price for the
fabric will be used when calculating the order total. You will be notified
of any changes when you add the quote to your basket.
There will be NO charge for paying for your good by a
DEBT card but if you pay for your goods by CREDIT card there will be an
additional charge of 2.5% added to the total cost of the goods, you will be
notified of this when placing your order.
By placing an order a customer is making an offer on
the site and a binding contract will be formed only if the customer's order
is confirmed and accepted by Discount Fabrics
- taking payment from the customer's credit card does not indicate
acceptance.
We may make adjustments to the price charged to you, to
take account of any increase in our supplier's price or the imposition of
new or changed rates of duties or taxes. If any of these events occur we
reserve the right to inform you of the correct revised price within 1
working day of your order and give you an opportunity to cancel the order
when you will receive a full refund, or to continue with the order at the
revised price.
We cannot be held responsible for pricing, typographical,
or other errors on our website.
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Product
information
All due care and attention is given to ensure that all
product information displayed on our website is correct and up to date,
including pricing, technical information and advice. We are reliant upon
receiving timely information from our Suppliers, and cannot be held
responsible for any inaccuracies. Please check the product information prior
to ordering, as this is being constantly updated and amended.
We cannot be held responsible for pricing, typographical,
or other errors on our website.
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Our rights and
liability
We reserve the right to: modify or withdraw, temporarily
or permanently, this website (or any part thereof) with or without notice to
you and you confirm that we shall not be liable to you or any third party
for any modification to or withdrawal of the website; and/or change the
conditions from time to time, and your continued use of the website (or any
part thereof) following such change shall be deemed to be your acceptance of
such change. It is your responsibility to check regularly to determine
whether the conditions have been changed. If you do not agree to any change
to the conditions then you must immediately stop using the Website.
All goods are supplied by us on condition that our
liability for any fault or defect in the quality, condition, description or
fitness for any purpose is limited in amount to a sum not exceeding the
purchase price of the particular goods. In no circumstances whatsoever shall
Discount Fabrics Ltd be liable for indirect or consequential loss or damage.
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Registered address
The Conditions shall be governed by and construed in
accordance with the laws of England and you irrevocably submit to the
exclusive jurisdiction of the courts of England.
The registered company address of Atlas Interiors is 435
Warrington Road, Culcheth, Cheshire WA3 5SJ.
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